questions & answers
the small things people ask. anything else, write to electrocutelab@gmail.com.
how is this shop different?
the process comes first. things brew in the lab, you get a glimpse of how they're made, and only then do they reach the shelf, in small batches. see the about page for more.
when does the shop open?
the website is up, and checkout opens soon. sign up for a beep to hear when it does.
why are some shelves empty?
some shelves are waiting for their first batch. things arrive when they're ready, and some ideas stay in the jar a while longer.
how do downloads work?
right after checkout, a download link arrives by email. the files are yours to use on your own screens, projects, and desk.
can i use the files in something i sell?
downloads are for personal use. if you'd like to use something in a commercial project, email me and we'll talk.
when will my order ship?
physical things are made by hand in small batches, so they ship from nyc when they're ready. you'll get tracking once it's on its way.
do you ship outside the us?
for now, email me before ordering if you're outside the us, and we'll figure it out together.
can i request something custom?
yes. tell me what you have in mind through the made to order box, and we'll dream it up together.
something went wrong with my order.
email me and i'll make it right. the details are on the policies page.